eCoasters - Privacy Policy

Last Updated: January 2026

At eCoasters, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or book our eBike tours.

1. Information We Collect

We may collect the following information when you contact or book with us:

Name (if provided)
Email address
Phone number (if provided)
Booking details (tour selected, date, number of participants)
Payment information (used only for processing bookings)

We also automatically collect non-identifiable information such as your IP address and browser type when you visit our website.

2. How We Use Your Information

Your information is used to:

Process bookings and payments
Communicate with you regarding your booking or inquiries
Provide information about tours, promotions, or updates (if you opted in)
Ensure safety and organization during tours
Comply with legal obligations (e.g., registration with RNAAT)

3. Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes.
We may share limited information with:

Payment processors (for booking payments)
Insurance providers (for safety and coverage)
Legal authorities, if required by law

4. Cookies & Website Tracking

Our website uses cookies and similar technologies to improve your experience. Cookies help:

Keep you logged in (if applicable)
Analyze website usage and performance
Provide basic website functionality

You can disable cookies in your browser, but some features of the site may not work properly.

5. Data Retention

We keep your personal information only as long as necessary to:

Provide our services
Fulfill legal obligations
Resolve disputes

Once this period expires, your data is safely deleted or anonymized.

6. Your Rights (GDPR)

If you are a resident of the EU, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time

To exercise your rights, please contact us at hello@ecoasters.pt.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against loss, misuse, or unauthorized access.

8. Children

Our tours are not intended for very young children without supervision. We do not knowingly collect data from children under the age of 13 without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Rotinas da Natureza, Lda.
Email: ecoasters24@gmail.com
Portugal | RNAAT nº 1223/2024