Privacy Policy
Last Updated: January 2026
At eCoasters, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or book our eBike tours.
1. Information We Collect
We may collect the following information when you contact or book with us:
- Name (if provided)
- Email address
- Phone number (if provided)
- Booking details (tour selected, date, number of participants)
- Payment information (used only for processing bookings)
We also automatically collect non-identifiable information such as your IP address and browser type when you visit our website.
2. How We Use Your Information
Your information is used to:
- Process bookings and payments
- Communicate with you regarding your booking or inquiries
- Provide information about tours, promotions, or updates (if you opted in)
- Ensure safety and organization during tours
- Comply with legal obligations (e.g., registration with RNAAT)
3. Sharing Your Information
We do not sell or share your personal information with third parties for marketing purposes. We may share limited information with:
- Payment processors (for booking payments)
- Insurance providers (for safety and coverage)
- Legal authorities, if required by law
4. Cookies & Website Tracking
Our website uses cookies and similar technologies to improve your experience. Cookies help:
- Keep you logged in (if applicable)
- Analyze website usage and performance
- Provide basic website functionality
You can disable cookies in your browser, but some features of the site may not work properly.
5. Data Retention
We keep your personal information only as long as necessary to:
- Provide our services
- Fulfill legal obligations
- Resolve disputes
Once this period expires, your data is safely deleted or anonymized.
6. Your Rights (GDPR)
If you are a resident of the EU, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
To exercise your rights, please contact us at hello@ecoasters.pt.
7. Security
We implement appropriate technical and organizational measures to protect your personal information against loss, misuse, or unauthorized access.
8. Children
Our tours are not intended for very young children without supervision. We do not knowingly collect data from children under the age of 13 without parental consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date.
Contact
Rotinas da Natureza, Lda
Email: ecoasters24@gmail.com
Portugal · RNAAT nº 1223/2024